Phone answering
Calls answered in your practice's name, with messages routed the way you want.
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Virtual Medical Receptionist
A trained remote receptionist who answers calls, books appointments, collects intake and insurance details and keeps your schedule full, from $10 per hour.
Get a free consultationMonthly$10 per hour
Missed calls are missed patients. When the front desk is checking someone in, the phone rings out and that caller often books somewhere else.
A virtual receptionist works in your phone system and EHR during the hours you choose, following your scripts and scheduling rules.
What's included
Scheduling
New and returning patients booked, rescheduled and confirmed in your system.
Patient intake
Demographics, insurance cards and intake forms collected before the visit.
Insurance details
Insurance information captured and passed to eligibility checks.
Reminders and recalls
Appointment reminders and recall calls for overdue follow-ups.
Inbox and portal
Patient portal messages and general inboxes triaged to the right person.
Price
$10 per hour
Monthly
Billed monthly. How payment works
Who it's for
Practices that miss calls, have a busy front desk, or want extended hours without hiring.
How it works
Pick the role
Tell us where your team is stretched and we match the role and hours.
Matching
We assign a trained assistant with healthcare experience for that role.
Onboarding
Your assistant learns your systems, scripts and workflows with secure access.
Ongoing support
A supervisor checks quality and covers absences so work never stops.
Hire it alone or as part of a package
Virtual Medical Receptionist is available on its own, and it is also included in Virtual Assistant Services. See all packages on our pricing page.
Specialties we provide virtual medical receptionist for
We work with practices of every specialty. These pages explain what is different about yours:
See every specialty and provider type →
Virtual Medical Receptionist FAQs
What hours can my receptionist work?
Any schedule you need, including part-time, peak hours, lunch coverage or extended evening hours.
Will patients know they're speaking to a remote team?
Your receptionist answers in your practice's name and follows your scripts, so the experience feels like part of your office.
How is patient information protected?
Assistants work on secured devices with individual logins under a Business Associate Agreement and HIPAA training.
Related virtual staff services
Ready to talk about virtual medical receptionist?
Book a free 30-minute consultation. We'll review your practice and tell you where to start.