Privacy Policy

01Information we collect

Information you give us

• Contact details you submit through forms, chat, email or phone, such as your name, practice name, email address, phone number, specialty and the services you're interested in.
• Anything else you choose to include in a message.

Information collected automatically

Like most websites, our site and hosting provider may collect technical information such as your IP address, browser and device type, pages visited, referring website and the date and time of your visit. We may use cookies or similar technologies, including analytics tools, to understand how the site is used and improve it. You can control cookies through your browser settings.

02How we use information

• To respond to your questions and requests for a consultation
• To provide, manage and improve our services
• To send information you've asked for, and occasional updates you can opt out of at any time
• To understand how our website is used and improve it
• To protect our website and business, and to comply with law

03How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate our business and website, such as hosting, email, form, chat, scheduling and analytics providers, under obligations to protect it
• With our team members, including back-office staff who support our services, who are bound by confidentiality obligations
• When required by law, or to protect rights, property or safety
• In connection with a merger, acquisition or sale of business assets

04Patient health information and HIPAA

When we provide services such as billing, credentialing support or virtual staffing to a healthcare practice, we may receive protected health information (PHI) on that practice's behalf. We handle PHI as a business associate under a Business Associate Agreement with the practice, and in line with HIPAA's Privacy and Security Rules. Our HIPAA Privacy Statement describes our safeguards. Patients with questions about their health information should contact their healthcare provider.

05Text messages

If you agree to receive text messages from us, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text messaging consent with third parties for their marketing.

06Data security

We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

07Data retention

We keep personal information for as long as needed for the purposes described here, or as required by law or our agreements with clients.

08Your choices and rights

You can ask us to access, correct or delete personal information we hold about you, or to stop sending marketing messages, by contacting us below. Depending on where you live, you may have additional rights under state privacy laws; we will respond to requests as those laws require.

09Children

Our website and services are intended for healthcare professionals and businesses. We do not knowingly collect personal information from children under 13.

10Links to other websites

Our site links to other websites, such as review sites, social networks and GoGen Care. Their privacy practices are governed by their own policies.

11Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

12Contact us