Introduction
HealthRescue Partners LLC provides business-to-business (B2B) practice management services, not physical products. As such, standard “returns” do not apply. However, we are committed to fair, transparent refund practices. This policy explains when refunds or credits may be issued.
No Refunds on Services Already Performed
Because our Services involve significant labor, expertise, and time (consultations, audits, software configuration, staff training), we do not offer refunds for work already completed or delivered, even if you later decide not to use the output.
For example: If we complete a website design or file a credentialing application, those fees are non-refundable.
Situations Where a Refund or Credit May Apply
Refunds are considered only in these specific cases:
| Situation | Refund Eligibility |
| Duplicate Billing | Full refund of the overcharged amount, provided you notify us within 30 days. |
| Service Not Rendered | Full refund for any prepaid Service we completely fail to deliver (e.g., we cancel a project without completing agreed-upon work). |
| Canceled Subscription (if applicable) | If you prepaid for a monthly automation or marketing subscription, cancellations with 14+ days notice receive a pro-rated refund for the unused full months. No refunds for partial months. |
| Mutual Agreement | Refunds may be issued if both parties sign a written termination agreement citing specific, documented failures of Service quality. |
Non-Refundable Items
The following are never refundable:
- Third-party costs paid on your behalf (e.g., domain registration, software licenses, application fees for credentialing).
- Consultation fees for the initial “Comprehensive Assessment” (Step 02) after the assessment has been delivered.
- Any labor already applied to marketing campaigns (e.g., ad spend, content writing already published).
Cancellation Policy for Ongoing Services
- Month-to-Month Services: You may cancel any ongoing management service by emailing info@healthrescuepartners.com with at least thirty (30) days’ written notice. No refunds for the final partial month.
- Fixed-Term Contracts: If you signed a fixed-term agreement (e.g., 6 months for marketing), early termination requires payment of 50% of the remaining contract value, unless otherwise specified in your Service Agreement.
How to Request a Refund
To request a refund or dispute a charge:
- Email us at info@healthrescuepartners.com with the subject line “Refund Request – [Your Practice Name]”.
- Include the invoice number, date of charge, amount, and detailed reason.
- Our operations team will respond within ten (10) business days.
If we approve your refund, we will issue a credit to your original payment method within fourteen (14) business days.
Chargebacks
If you initiate a chargeback with your credit card issuer without first contacting us to resolve a dispute, we may suspend all Services and terminate our agreement. You will remain liable for any fees legitimately owed for work performed prior to the chargeback.
Policy Modifications
We may update this policy. Changes apply prospectively to services purchased after the updated date.
Contact
For refund or billing questions, contact us before making a payment:
Email: info@healthrescuepartners.com
